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At Tim Rosa Associates, we understand that quality technical documentation can affect every aspect of your business, whether you operate in the computer software/hardware, healthcare, or financial services industries. Effective documentation results in fewer calls to your Help Desk, achieves your goals for customer satisfaction and retention, inspires brand loyalty, and demonstrates compliance to regulatory agencies.
With that in mind, our experts can create tailored, single-source solutions for a variety of audiences, including:
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End-users
Developers
System administrators
Clinical trial subjects
Sales representatives
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Technical support engineers
Database administrators
Network administrators
Regulatory agencies
Customer service representatives
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Depending on your particular needs, we can develop online or printed technical documentation solutions from scratch or follow standards already established by your company. We also can provide localization and translation services as needed. Solutions can include:
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User's guides
Online help systems
Developer's guides
API references
Administrator's guides
Wizards
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Getting-started guides
Quick references
Installation guides
ISO 9001:2000 documentation
Flash MX-based movies
Tool tips and balloon help
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